SHIPPING, RETURNS & REFUNDS POLICY

Shipping & Returns – Cozi Paws

Shipping Policy

Shipping Location
We currently ship across India only.

Order Processing
Orders are processed within 24–48 hours of confirmation.
Once engraving begins, the order cannot be modified or cancelled.

Delivery Timeline
Estimated delivery time is 3–7 business days, depending on location.

Shipping Partners
Orders are shipped through reliable courier partners such as Delhivery.

Shipping Charges
Shipping charges, if applicable, are displayed at checkout.

Order Tracking

Tracking details will be shared via email or SMS once the order is dispatched.

Returns Policy

Due to the custom engraved nature of CoziTags products:

❌ Returns are not accepted for:

  • Change of mind

  • Incorrect details entered by the customer

  • Normal wear and tear

Replacement Policy

Replacements are applicable only if:

  • The product is damaged upon delivery

  • Incorrect engraving due to our error

  • QR code is not functional

Conditions:

  • Issue must be reported within 48 hours of delivery

  • Photo or video proof is required

  • Replacement will be issued (no refunds)

Refund Policy

Refunds are applicable only if:

  • The order is cancelled before engraving begins

  • The order is lost in transit

Approved refunds are processed within 5–7 working days to the original payment method.